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At Jade Monk, customer satisfaction is our number one priority.  We are committed to providing the best products at the best prices, paired with unmatched customer service. If you are not fully satisfied with your purchase from we provide a 15 day money back guarantee or exchange.  If for any reason you are dissatisfied, please contact the Jade Monk Customer Support Team. Our Team will work with you to determine how we can best meet your needs.

Please note that any purchases made from any other third party retailer are handled on a case by case basis.  Please reach out to the Jade Monk Team for additional support, and we will work with you along with the retailer to guarantee your satisfaction.

If you are dissatisfied for any reason, please contact the Jade Monk Team at to initiate the return process.  You will need to provide purchase receipt and/or purchase confirmation number for proof of purchase.


Returns should be sent to:

Xipix Global
c/o Jade Monk
2323 South 3600 West
Salt Lake City, UT 84119

You will be contacted by a Jade Monk Team member upon receipt of your return.  Refunds may take up to 7 business days to process.

Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Jade Monk Support Team. We'd love to help you anytime!


Orders for in-stock merchandise will be shipped within 48 hours for delivery 2-4 business days after the order is placed, depending on your location. A physical street address and a phone number are required for all shipments.

*All returns are subject to approval and it is the sole discretion of Jade Monk to determine if a return qualifies for a refund or exchange.

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